Job Description

Work Schedule: Must be flexible for daytime and early evening shifts Monday through Saturday.
Basic Function: Responsible for the daily operations of a loan office. These daily functions include but are not limited to serving customers by providing product and service information in a warm and friendly manner, approving, and collecting loans, making phone calls, cash handling and filing. Managing employees to perform the aforementioned functions.
Our goal is to serve our customers. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.

What we are looking for:

You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You can establish rapport with all kinds of people, listen effectively, and identify the most important issues. You can explain things easily and in ways people can understand. You are tech-savvy and know how to use that knowledge to find solutions while focusing on one customer at a time. If you are a proven producer, ambitious and have a passion for Growth, Success, Outstanding Service and Happy Customers, this is the position for you. Join a Winning Team with Locations in multiple states – and with tremendous potential for advancement and earnings. We are looking for dedicated team members with an eagerness to advance their career. Products include Installment Loans.

What Applicants need to have:

When you join Liberty Loans, you will be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Of course, we will offer you great pay and bonus potential, benefits (Medial, Dental and Vision as well as free Life Ins,) for all full-time persons, but we are about more than that. Liberty Loans is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at Liberty Loans.

Principal Responsibilities:

• Provide Customer Service
• Supervise office staff
• Solicit for new or renewed customer business
• Loan Processing.
• Collections
• Have a good understanding of all State and Federal regulations
• Some Marketing
• Receive payments and post to customer accounts
• Maintain cash drawer accuracy and security •
• Ensure proper handling of office deposits
• Ensure compliance with state and federal lending regulations and company policies
• Ensure prompt completion of applications
• Development and direct branch personnel
• Minimize delinquency through collection activities utilizing telephone, mail, and home visits
• Ensure compliance with company policy procedures
• Ensure reporting of branch figures to corporate office for accounting purposes
• Ability to work independently with minimal supervision
• Monitor and assist in the training of Sales Associates so their development meets prescribed Liberty Loans standards
• Must have the ability to work a flexible retail schedule, including weekends and holidays
• Evaluate store financial statements and drive profitability through communication and goal setting
• Provide the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers
• Manage overall operation of Branch Office including all phases of lending, collecting, and direction of office staff.
• Follow all State and Federal Laws and guidelines as required.

Requirements

We are looking for someone with results they are proud of like:

• Excellent communication and people skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Basic computer skills
• Valid driver’s license and own dependable vehicle
• Able to pass a background and credit check
• High school diploma/GED
• Some college credits: degree preferred.
• Minimum of one (3) year of customer service experience required.
• Must have the ability to work a flexible retail schedule, including weekends and holidays
• Minimum of 4 years management of a financial institute.
• Technical aptitude, problem solving skills.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to sit, talk, and hear.
• Ability to stand and/or walk for up to 8 hours.
• The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms
• The employee must occasionally lift and/or move up to 15 pounds
• Specific vision abilities required by this job include close vision and the ability to adjust focus
• The work is performed primarily in an office setting
• The noise level in the work environment is moderate

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
This Job Description may change periodically as required by business necessity, with or without advance notice to employees. Liberty Loans is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Infinity Wage and Benefits, LLC., DBA Liberty Loans is an Equal Employment Opportunity We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.