Description

The TownePlace Suites SW is currently searching for a remarkable Executive Housekeeping Manager. We are looking for an individual with strong attention to detail and a passion for leading others. As the Executive Housekeeper, you will play a key role in creating lasting positive memories by ensuring a clean and sanitized hotel. You will be responsible for leading the Room Attendants, House Persons, Lobby and Night Cleaners, along with our Laundry team at the hotel.

• Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
• Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services
• Supervises work activities of housekeeping staff
• Ensures adherence to company quality standards by inspecting rooms, including deep cleans
• Distributes keys and work assignments to staff
• Addresses guest complaints regarding housekeeping service or equipment
• Assists General Manager in the selection of housekeeping personnel
• Assist management staff of the hotel in assuring housekeeping staff is practicing efficient and effective procedures
• Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
• Complete follow-ups on vacant and occupied rooms
• Assumes functions of Housekeeper as necessary
• Takes control of lost and found items as appropriate
• Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives.
• Conducts training classes regarding safety, security, department procedures, and service guidelines.
• Schedules staffs work schedules and duties according to productivity standards and forecasted occupancy; monitors staffs adherence to schedules and duties.
• Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads.
• Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to the appropriate subordinate or manager. Follows up to ensure guest satisfaction.
• Investigates complaints regarding housekeeping services and takes corrective actions.
• Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for the efficient operation of the hotel.
• Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Displays a professional image at all times through appearance and dress.
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.

Qualifications

• Be able to work in a standing position for long periods of time up to 8 hours a day.
• Ability to perform assigned duties with attention to detail, speed accuracy, follow through, and work with a minimum supervision.
• Ability to exert physical effort consistent with cleaning assigned rooms as per the hotel standards.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.