Description

If you are good at cultivating and maintaining relationships, have an entrepreneurial spirit and a high attention to detail, and you are an expert at maintaining strong relationships with existing clients while forging new relationships with new clients - we want you to join us today!
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

As Director of Sales & Marketing you will have direct oversight of all sales and marketing operations of the hotel. In this role you will have the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting or exceeding hotel profit goals. The Director of Sales will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth.

Directs the activities of the hotel sales team, providing leadership and motivation necessary to implement effective sales and marketing strategies and to maximize the generation of hotel sales/revenues.

Develops and maintains relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, catering/banquet services.

Develops and manages the departmental budget and monitors sales activities/performance to ensure actual sales meet or exceed established revenue plan; accurately reports variances/projections.

Directs the scheduling of conventions and group activities at the hotel and coordinates with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

Completes 25 or more solicitation calls per week?

Develops hotel-level tactical sales and marketing plans to support overall system-wide sales plans/strategies and programs.

Develops and maintains good relationships with officials and representatives of local community groups and companies, and attends out-of-town conventions to generate convention and group business.

Documents all sales activities into Sales Pro in a timely and accurate manner.

Assists General Manager in the development and update of the hotel-level business plan to include input on sales goals and plans that support the overall business and sales strategies of the company. Maintains an effective business plan.

Develops the revenue portion of the budget.

Recruits, hires, trains, and provides career development for all sales personnel; conducts performance evaluations and provides feedback to employees using company hiring standards and guidelines.

Follows company policies and procedures and is able to effectively communicate them to subordinates.

Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Fulfills Manager on Duty shifts.

Maintains a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management.

Qualifications

Job Specifications:
• Solid working knowledge of revenue management concepts and techniques; high level of proficiency with the property’s revenue management computer system.
• Extensive knowledge of brand’s frequent guest program, brand and hotel web site and both local and national negotiated corporate accounts.
• Knowledege of brand systems such as Salespro, Fosse, Marsha, OnQ, and Opra
• Excellent interpersonal, analytical, written and verbal communicating, and negotiation skills.
• Ability to work independently, with minimum direction, as well as interface effectively with all levels of management and maintain effective communication with corporate management.
• Intermediate proficiency with MS Office products, especially Excel, Word, Outlook.
• Good management/supervisory skills.
• Excellent command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
Experience and Education:
• Undergraduate degree in business, hospitality, or related field or equivalent combination of education &experience.
• 5 years of work experience in hotel sales/marketing
• 3 years of work experience in a Sales management position
• 3 years of work experience with the brand
• Proven successful track record is a sales position.
• Must have a valid Driver License and own transportation.
• Any additional training required by manager
Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Local travel required weekly; national travel may be required on an annual basis to attend corporate or functional meetings.
• Work days and work hours may vary depending on property needs.
• This position works indoors.