Applicant must be able to open the office at 630am!

Primary location will be our Bedford location.

We are looking for an experienced Front Desk Specialist to join our team! Under general supervision of the Operations Manager, position is responsible for all registration functions including patient check-in, check-out, collections, and phone operations.

Applicants must have experience in clinic and/or hospital setting and must be able to communicate effectively and professionally.

Office is fast paced and qualified applicants must be able to multi task and prioritize assigned duties.

Candidate must be a critical thinker, have the ability to work well with others and be willing to participate as an active member of the team.

Candidate must exhibit, promote and support a high level of attention to customer service as it relates to the needs and care of our patients.

Front Desk Responsibilities:

• Open office for the day Greet patients and visitors as they arrive
• Check-in patients accurately and timely
• Collect deductibles/co-pays
• Verify information on file is accurate, necessary documentation is on file and obtain if necessary and scan paperwork/ID's/insurance information
• Secure necessary signatures on patient medial records including Privacy, Patient Rights, Financial documents
• Work with co-workers to ensure office is clean, organized and welcoming to patients and visitors
• Ensure daily tasks are completed accurately and timely
• Perform office closing duties as assigned
• Check-out patients
• Answer phones and assist callers as necessary
• Communicates effectively and professionally with patients, visitors and other clinic staff Is courteous in all interactions

Requirements:

• High school graduate or GED with at least some medical office experience
• Competent computer skills with Windows-based programs (experience preferred)
• Experience with Electronic Health Records (EHR) preferred
• Willing/able to be trained on EHR software package used by the company
• Must possess the ability to multi-task and work in a fast paced environment
• Absolute integrity and the use of good judgment to handle the confidential nature of duties, tasks and information
• Possess the ability to work closely with all levels of personnel
• Ability to work flexible hours to meet office deadlines when needed
• Possess strong commitment to the goals, missions and philosophy of the organization
• Excellent telephone and faxing documentation with outstanding organizational skills
• Ability to prioritize and stay calm under pressure
• Must be able to work in a team atmosphere and independently in a fast-paced environment
• Must be willing to travel to all three of our locations when needed.
• Orthopedic Office experience preferred but not required.