Customer Service Dialer

Fast-paced, high-volume clinic looking for a top skilled Customer Service Dialer

Work location: 500 East Border Street Arlington, Texas 76010

Work environment:Patient Financial Experience – Remote, but onsite training may be required

Work hours: Full-time, 40 hours weekly; Monday thru Friday, (10:00am – 6:30pm)

• Monthly Bonus Opportunity

• Opportunity to make a positive contribution

• Opportunity to enhance your goals and values

Here’s What You Need:

• High School Diploma or equivalent (REQUIRED)

• Two years of related hospital/medical collection experience or customer service experience (REQUIRED)

• Two years of related Accounts Receivable experience (STRONGLY PREFERRED)

• Basic proficiency with Windows/Microsoft application (STRONGLY PREFERRED)

• One year of Call Center experience (PREFERRED)

• Bilingual English/Spanish (PREFERRED)

What You Will Do:

• Document calls on Red Star and in patient accounting notes

• Follow-up on requests and see tasks through to completion

• Convey problem areas and/or reason for delays to management

• Answer the average calls expected, determined by call volume each month

• Return all calls withing 24 hours

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

• Strong Unit Based Council (UBC).

• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights:

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.” We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

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