Do you have a passion for public service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you’re looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers’ compensation system, and educate and protect consumers.

You’ll love the benefits of working at TDI:

· Flexible work schedules.

· Hybrid work schedule, if applicable.

· Work-life-balance.

· 96 hours of accrued vacation a year.

· 96 hours of accrued sick leave a year.

· 20 holidays every year.

· Career advancement opportunities.

· Free parking.

· Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

Before you apply:

Learn about our selection process, our military employment preference, and licensing and credential requirements.

Claims Examiner I (Regional Docketing Specialist)

The Regional Docketing Specialist is responsible for scheduling, reviewing, and evaluating claims for informal and formal proceedings in a timely and efficient manner.

This position:

· Schedules and reschedules proceedings within the mandated time frames based on assigned rotations.

· Assists in coordinating, assembling, and preparing hearing records and other correspondence such as orders, formal requests, motions, and subpoenas.

· Responsible for producing digital copies of documents for retention purposes.

· Prepares files for scanning.

· Enters and verifies claim information in systems.

· Processes documents in a paperless environment and generates claims and proceedings correspondence to eligible parties.

· Provides efficient customer service to all customers related to informal and formal dispute resolution, orders, formal requests, motions, and subpoenas.

· Research and reviews claims to answer questions from internal and external system participants in person or telephonically, and documents customer contacts in the division’s internal computer system.

· Monitors the compliance of systematic rotations.

· Performs other duties as assigned.

This position requires:

· High School Diploma or Equivalent.

· One year experience in office practices and administrative procedures.

· Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

A grammar test will be administered at the time of the interview.

Preferences for this position include:

· Experience in disability determination, workers’ compensation claims processing, health care or social work environment, paralegal and/or dispute resolution.

· Bilingual in English and Spanish language skills (oral).

This position requires demonstrated knowledge of:

· Office practices and administrative procedures.

· Word processing and data/key entry.

· Spelling, punctuation, and grammar.

This position requires demonstrated skill in:

· Planning, decision-making and problem-solving.

· Effective oral and verbal communication.

· Using Microsoft Office software applications, including Word and Outlook.

· Using personal computers sufficient to enter and extract data from related systems and programs.

· The use of automated equipment.

· Providing exemplary customer service.

This position requires the demonstrated ability to:

· Communicate clearly and concisely, both orally and in writing.

· Apply critical thinking to implement administrative procedures, interpreting rules, regulations, policies, and procedures.

· Establish and maintain effective working relationships with both internal and external customers.

· Meet established deadlines.

· Work effectively in a professional team environment.

Veterans

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a veteran’s preference, you must submit the following documents, as applicable, with your application.

· Copy of the DD-214; member #4.

· Statement of compensation from the Veteran’s Administration or

· Copy of the DD1300.

Job Type: Full-time

Pay: $3,064.35 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in San Antonio, TX 78228