Position Purpose and Objectives
Under general supervision, this position proactively gathers data to analyze and track fraud trends. This role responds to cases that are referred, detected or reported and recommends and implements preventive and detective actions to minimize and prevent losses. In addition, this position reviews daily reports to detect fraudulent activity, takes mitigating action to reduce fraud losses and trains branch staff. Employee provides quality member service to internal staff and our members that meets and exceeds expectations and serves as backup in other areas of the Fraud & Card Services Department.
Major Duties and Essential Functions
1. Track, investigate and respond to fraudulent activity reports, referrals or cases detected.
2. Review and process fraud alerts for identify theft, account abuse, debit card fraud, check kiting, and investigate employee violations. Fraud handled by the department includes, but not limited to; check, ACH, loan, new account and other types of fraud.
3. Review new accounts and loans for potentially fraudulent activity to prevent and mitigate fraud losses.
4. Assist internal staff and members by answering Support Line telephone calls. Provide back up support to Card related calls as needed.
5. Assist in the review of operational controls and recommend enhancements to processes in an effort to reduce potential fraud and abuse.
6. Assist management with escalated member service calls related to fraud.
7. Report suspicious activity to the BSA team that possibly warrants the filling of a SAR.
8. Complete annual e-learning plan, attend external fraud training, and maintain knowledge of current and emerging fraud trends within the financial industry.
9. Serve as back up to other members of the fraud team; various tasks and responsibilities as needed.
10. Perform other duties as required
Positions directly supervised : None
Requirements
Specific knowledge, skills, and abilities required for this position:

1. Knowledge of BSA/AML rules and regulations
2. Proficiency with Microsoft Office (Outlook, Word, and Excel) and Adobe
3. Strong verbal and written communication skills
4. Strong time management skills to handle high volume of work
5. Problem solving and analytical skills
6. Consistency in following company policies and procedures
7. Ability to develop and maintain good relations with members, co-workers and vendors

Education : High school diploma or GED
Experience : Minimum of 3-5 years of experience in a fraud prevention role. Minimum of 3 years' experience in the financial services industry.