ABOUT THE ROLE

The primary role of the ERP Administrator is to provide management and oversight of the ERP system. This position covers a range of responsibilities such as involvement in and approval of enhancements and changes to the system, documentation and training for end-users, troubleshooting issues that arise, testing and approval of new vendor builds, and coordination of facility migrations into Deacom.

This person would also have an understanding of various user roles and responsibilities in the system as well as general knowledge of business processes related to ERP System. They would communicate with different departments regarding their business needs and issues found, function as the liaison between our business users and ERP system vendor, and follow-up on various issues and system enhancement requests. This position reports to the Application Services Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Understand the functionality of the system
• Perform day-to-day administration of the Deacom ERP system
• Manage system user access, permissions and security
• Manage system customizations (user fields, calculations, constants)
• Understand user roles and responsibilities in the system
• Provide user documentation and training for the system
• Work with end-users and managers to identify solutions that meet their business needs
• Review and approve requested enhancements to Deacom 
• Identify opportunities for implementation of features or enhancements to improve efficiencies
• Troubleshoot, research, and document reported issues and open support tickets with the vendor
• Work with vendor to obtain resolutions on critical issues
• Test new versions, customizations and upgrades; coordinate user-acceptance testing of these changes and obtain business approvals before release
• Maintain documentation required by Internal Audit departmen
• Manage facility migration projects
• May require occasional travel MINIMUM QUALIFICATIONS
• Bachelor’s degree or equivalent work experience
• Minimum 3 years’ experience in ERP administration
• Deacom ERP experience a plus
• Ability to understand business requirements and design a solution
• Understanding of manufacturing operations and/or ERP concepts a plus
• Strong critical-thinking and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to lead a project team
• Ability to train users on ERP system functionality
• Excellent time management and organizational skills
• Ability to manage multiple projects and deadlines
• SQL query knowledge a plus