**This position can be based out of anywhere in the US as long as you're close to a local service center; It does requires regular travel across the US and sometimes globally in support of other service centers, engineering teams, end of line and manufacturing factory operations.**

The TacticalResponse Team quickly deploys to service centers, End of Line, factoryoperations, and various locations to handle large backlogs, help with highspikes in workloads, support repair and process improvements, and handle out ofstandard work in any department at Tesla.

The TacticalResponse Technician is a self-starter and motivated individual. We are lookingfor individuals who excel with a wide variety of technical, process and peopledevelopment skills. Communication is highly important. Excellent oral andwritten communication required. A strong will to become a leader throughpersonal development and development of the team.

• Performs work in the diagnosis, repair, and service of Tesla electric vehicles just manufactured in our Fremont factory, in the field at service centers, CONUS and OCONUS locations.
• Performs diagnosis, and repair on electric power train systems, electrical systems, steering, suspension and even body work for Tesla Roadster, Model S, X, Y and 3.
• Experience and ability to generate field reports of a technical or operational nature, detailed daily record keeping and reporting
• Perform other related duties as assigned.
• Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Strives to perform master-level work in the inspection, repair, and service of Tesla electric vehicles.
• Provides high-level technical field support to technicians who are diagnosing, troubleshooting, repairing, and troubleshooting our vehicles.
• Engage in technical training and coaching to the field by providing the latest diagnosis and repair product changes and information
• Responds to situations where service technicians, parts advisors, or service advisors has failed to isolate or fix an issue
• Partner with Regional Service Managers and Service Managers to identify deficiencies and development needs within their region(s).
• Proactive, flexible, confident, professional, and self-directed in a fast-paced environment.
• Strong ability to collaborate and serve as a partner/consultant to regional leadership and staff.
• Demonstrated ability to lead complex problem-solving activities and initiatives.
• Strong facilitation and interpersonal communication skills required.
• Excellent verbal and written communication skills and demonstrated confidence and professionalism in working in a customer-facing role.

• Able to travel 75% of the time
• Graduation from high school or equivalent and an Associate Degree in Automotive Technology from an accredited institution or equivalent experience preferred
• 3 - 5 years of experience in engineering shop and/or dealer shop environment, 5 years in the automotive industry preferred
• ASE certifications A1-A8, a plus.
• Hybrid experience a bonus
• Certification to repair A/C systems and handle refrigerant
• Valid driver's license and insurance required
• Regular travel required to support up to 75% of the year, monitor and report region specific Service locations needs.
• Availability for off-hours calls and work.
• Capable of seamlessly integrating with multiple different teams on wide variety of different technical repairs and processes
• Extensive experience using scan tools, following diagnostics and operating scopes/DVOM equipment
• Has a clear understanding of technical requirements of a technician, parts advisor, service advisor and can perform those roles.
• Able to organize and establish support with guidance from management. Support various special projects with clear attention to detail to meet timelines and achieve goals.
• Ability to lead without authority in a team-based environment, set direction, and guide team members to achieve common goals, work as part of the team
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top-level professional integrity and appearance as an automotive technician
• Must be 21 or older

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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