SUMMARY
Develops and maintains relationships with existing and new VIP customers through personal contact in order to generate incremental gaming revenues. Develops and maintains new assigned players to build customer loyalty. Candidate must monitor and assist players, sign up and issue new players club cards to non-carded players thus increasing the database.

ESSENTIAL DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.

• Maintain relationships with high value guests. Greets guests in the casino and participates in social events and special promotions targeting invited guests on and off property.
• Responsible for increasing the database of Players’ Club members with high value new player sign-ups.
• Evaluates player ratings to track visits, arranges accommodations and provide comps utilizing established guidelines.
• Exercise sound business judgment generating effective solutions to guest complaints quickly and/or raising issue to management as necessary.
• Inform guests of special upcoming events such as concerts, parties, promotions, etc.
• Assists with completing booking of trips for guests.
• Meets and greets jackpot winners of certain amounts set by the slot department and offer congratulations.
• Assist in promotions and special events as needed. Is prepared to answer questions on promotions and events for guests.
• Complete all required reports as requested.
• Provides assistance to high value guests by arranging transportation services, lodging, dining and entertainment needs while visiting the casino.
• Provides assistance as needed to fellow Casino Host(s) and the Executive Casino Host with their hosted players.
• Achieves predetermined targeted revenue quotas, profitability goals, and other measured goals provided by management.
• Responsible for marketing to predetermined active and inactive customers by email, mail and phone to further develops brand loyalty and visitation.
• Maintains up-to-date knowledge of all electronic gaming machines, Table Games, player tracking systems, promotions, events, entertainment and general property information.
• Reviews all Indiana Gaming Commission exclusions to ensure compliance and that communication to any type of excluded player does not occur.
• Safeguard the confidential nature of all departmental and company records.
• May issue a complimentary in accordance with the approved comp matrix.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE
High school diploma or equivalent. College degree preferred. Extensive prior customer service experience required.

LANGUAGE ABILITY
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to and respond to questions from guests and other employees of the Company in one-on-one and small group situations.
MATH ABILITY
Ability to add, subtract, multiply and divide, using whole numbers and decimals. Ability to perform these operations using units of American currency.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving multiple variables in non-standardized situations.

COMPUTER SKILLS
Must possess a thorough knowledge of a keyboard to maneuver customer screens in the customer tracking system in a timely fashion. Basic knowledge of Microsoft Office, including Outlook, preferred.

CERTIFICATES AND LICENSES
Candidate must obtain and maintain appropriate licensing from the Indiana Gaming Commission.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is loud. There is smoking in the casino, and therefore the environment may be smoky. May be required to work in outdoor weather conditions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate must be able to sit, stand, and walk for extended periods of time. Candidate is frequently required to move to different areas of the casino. Dexterity of the hands required as the candidate will be using computers and other office equipment. Candidate is occasionally required to reach with hands and arms. Candidate is required to talk and hear. The employee may be required to lift up to 25 lbs. Specific vision abilities required by this job include close vision.