To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

• Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
• Must subscribe to proper grooming, dress, and uniform standards as set forth by Company policy
• Be courteous to all guests and fellow associates
• Communicate effectively with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Performs related duties as required

Additional Duties & Responsibilities:

• Book and schedule services for Spa & Salon appointments using Spa Soft program
• Answer emails sent to spa
• Greet all guest coming into spa and assist their necessary needs
• Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume
• Maintain the waiting area: keep brochures and required forms in stock
• Provide general information: address guests' questions regarding spa services and policies.
• Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems -i.e.,
• Sets up and maintain required files.

• Pleasant disposition and professional appearance that gives a positive image to Spa guests.
• Must have strong customer service skills
• Must have strong communication skills
• Must have ability to implement and uphold service standards
• Must have ability to prioritize and organize work assignments
• Must have ability to interact with all associates and resort guests
• Must be able to effectively handle stressful, high-pressure situations
• Must be able to stand or walk for long periods of time

Experience, Education, & Licensure:

• High School education or equivalent.
• Must be able to speak, comprehend, read, and write English
• Previous hospitality experience preferred
• Forbes knowledge preferred

Compensation

Base Pay Start Rate: $19.50/Hr. Included in the service charge distribution

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

#Terranea