Customer Experience:

• Customer Connection: exceeds customer expectations by building genuine and long lasting relationships through personalized attention
• Inspiration: shares plant care knowledge, new arrivals, and current designs to inform the customer and inspire their indoor and outdoor spaces
• Store Technology: delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction

Teamwork and Communication:

• Positivity: contributes to the store by being positive, respectful, and helpful to others
• Share knowledge: actively participates in daily meetings and projects; exhibits strong understanding of home and garden style that is reflective of the Terrain brand
• Contribute: takes initiative and works productively with the team to achieve common, collaborative goals

Visual Business Operations

• Store environment: upholds visual and operational standards while keeping the focus on the customer; supports team members across departments to maintain product standards and inspirational displays
• Support product flow: assists leadership team in receiving and placing new product
• Awareness: adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Skills

• Customer Service

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group

Motivations

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals