Job Title: Receptionist/Administrative Assistant

Location: Assisted Living Facility

Overview: We are seeking a reliable and friendly Receptionist/Administrative Assistant to join our team at Terrace Grove Assisted Living. As the first point of contact for visitors, residents, and staff, the Receptionist plays a crucial role in creating a positive and welcoming atmosphere. This position involves managing incoming calls, greeting visitors, handling administrative tasks, and providing general support to residents and staff.

Responsibilities:

1. Front Desk Operations:

   • Job Hours are Monday to Friday from 9:00 AM to 5:00 PM Daily.
   • Welcome visitors and residents in a warm and courteous manner.
   • Answer and direct incoming phone calls promptly and efficiently.
   • Respond to inquiries and provide accurate information regarding the facility's services, activities, and policies.
   • Maintain a tidy and organized reception area.

2. Administrative Support:

   • Assist with resident admissions by completing necessary paperwork and ensuring all required information is collected.
   • Manage resident files and ensure confidentiality of sensitive information.
   • Schedule appointments and coordinate meetings for residents and staff.
   • Assist with billing inquiries and maintain records of payments.

3. Resident Assistance:

   • Provide assistance to residents with general inquiries and requests.
   • Coordinate transportation services for residents as needed.
   • Liaise with other staff members to ensure residents' needs are met in a timely and efficient manner.

4. Communication:

   • Relay messages accurately and promptly to the appropriate staff members.
   • Maintain communication logs and records as needed.
   • Collaborate with other departments to ensure seamless communication and coordination.

5. Other Duties:

   • Assist with special projects and events as assigned.
   • Perform general administrative tasks such as photocopying, filing, and data entry.
   • Adhere to all facility policies and procedures.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service or administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Compassionate attitude and a desire to assist elderly individuals.
• Ability to maintain confidentiality and handle sensitive information appropriately.

This position offers the opportunity to be part of a compassionate team dedicated to providing exceptional care and support to our residents. If you are a self-motivated individual with a passion for customer service and administrative tasks, we encourage you to apply.