Description

The Supervisor is responsible for ensuring all personnel perform their duties per established policies, procedures, and the relevant Facility Security Plan. 

The Supervisor is more specifically responsible for:

· Scheduling employees to comply with the Collective Bargaining Agreement (CBA), ensuring a fair and balanced personnel schedule. 

• Controlling and limiting unbillable overtime and double time.
• Maintaining accurate timekeeping of employee hours and time off using payroll software,
• Maintaining adequate staffing levels per client requirements and Facility Security Plan.
• Maintaining compliance with all company policies, procedures, and directives.
• Ensuring all personnel are given required and requested breaks.
• Responding and effectively communicating with Supervisor(s) promptly using email, text, phone calls, and voicemail messages.
• As necessary, performs access control duties as prescribed in post orders and relevant Facility Security Plan.
• Ensuring all personnel are correctly posted and rotated as necessary, following established policies and procedures and the Facility Security Plan. 
• Delivering excellent customer service to all clients, terminal employees, vendors, and ship crew members, as training guidelines prescribe.
• The proper safe-keeping and storage of all Sensitive Security Information (SSI) materials. 
• Writing and maintaining reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. 
• Inspect work areas to ensure compliance with established security, safety, and maintenance regulations. 
• Observing and evaluating worker's performance to ensure upward mobility and proper utilization of employee skills. 
• Tracking employees' licenses to ensure they are always current. 
• Conducting relevant training. 
• Ensuring all required reports are executed promptly, when necessary. 
• Conducting investigations as directed by TSS management.
• Administering discipline per the Company's progressive discipline policy and the CBA.
• Other assignments or tasks as directed by TSS management. 

Requirements

Education and/or Work Experience Requirements

• Must be able to communicate in and speak fluent English.
• Must be able to work in a client-focused role within a fast-paced environment. 
• Must be able to handle multiple tasks with high accuracy. 
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Must have and maintain a current BSIS Security Guard License (G License) issued by the State of California.
• Must have certified training certificates showing the completion of 40 hours of BSIS skills training at the time of employment. 
• Must complete 8 hours of mandated BSIS skills training annually and provide a BSIS-certified training certificate of completion.
• Must have and maintain a current Transportation Worker Identification Credential (TWIC).
• Must have a valid California driver's license.
• High school diploma or GED required.
• Associate degree or higher preferred.
• Law Enforcement or Military experience preferred.
• Customer Service experience preferred.

Physical Requirements

• During access control, inspect documents for validity, such as a TWIC, driver's license, passport, and company ID.
• Must maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Must be able to stand and walk for at least 8 hours at a time. 
• Must be able to lift and carry up to 15 lbs.
• Must be able to talk, listen, and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient computer and writing skills.