Description

• Multi-tasking and paying close attention to details while working in a fast-paced environment.
• Following the instructions, processes and procedures as outlined in written documentation or directed by a supervisor.
• Giving and receiving verbal communication in person and over portable radios.
• Inspecting and verifying visitors, vendors, passengers and crew members’ identification credentials and documentation.
• As necessary, performs access control duties as prescribed in post orders and relevant Facility Security Plan.
• Checking all facility/terminal doors, fences, and gates to ensure they are secure and pose no security or safety threat.
• Opening, monitoring, and closing doors, fences or gates as needed.
• Demonstrating safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Inspecting work areas to ensure compliance with established regulations regarding security, safety, and maintenance.
• Identifying problems, collecting data and facts, and drawing valid conclusions.
• Writing and maintaining reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Ensuring all required reports are executed in a timely manner, when necessary.
• Working variable hours, flexible shifts which may include holidays and weekends.
• Maintaining accurate timekeeping of hours and time-off using payroll software.
• Delivering excellent customer service always, with all clients, terminal employees, vendors, and ship’s crew members, as prescribed in training guidelines.
• Responding to common inquiries or complaints from clients, guest, employees, and TSS management.
• The proper safe-keeping and storage of all Sensitive Security Information (SSI) materials.
• Keeping management updated of any employee change of address or phone numbers.
• Attending relevant training.
• Adhering to company uniform policy.

Requirements

Educational or License Requirements:

• TWIC Card (Transportation Workers Identification Credential)
• Class D License (Guard Card)
• High school diploma or GED required.
• Law Enforcement or Military experience preferred.
• One (1) year Customer Service experience preferred.

Physical Requirements or Limitations:

• Inspect documents for validity such as a TWIC, driver license, passport, and company ID during access control.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to sit and stand a minimum of eight (8) hours at a time.
• Must be able to work indoor and outdoor environments.
• Must be able to work outdoor in hot and cold inclement weather environments for extended periods.
• Requires the ability to frequently walk to employee work areas and other assigned work areas.
• Requires the ability to push, pull, carry, and lift up to 20 lbs.
• Use of sight, including viewing computer monitors or camera monitors for extended periods of time. Requires close vision, distant vision, and the ability to adjust focus.
• Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
• Must have sufficient computer and writing skills.
• Ability to pass a state and federal background check.
• Ability to pass a drug test.

Experience Needed:

• Must be able to communicate in and speak fluent English
• Must be able to work in a client-focused role within a fast pace environment.
• Must be able to handle multiple tasks and high level of accuracy required.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Must have and maintain a current guard card in accordance with applicable State, County or City regulation or law.
• Must have and maintain a current Transportation Worker Identification Credential (TWIC).