Job Description
Participates in the training and maintenance of physician clinic based electronic health record (EHR) systems at clinic locations in the market. Assists in Go Live support, daily troubleshooting and issue resolution, the creation of training materials, and other duties as assigned.

Up to 25% travel outside of market and 100% travel within market. As travel is required, we will run a MVR on the final candidate.
Must be in or able to commute to Phoenix, AZ daily .
Description of Responsibilities-

• Onsite training of physicians and clinicians in outpatient offices on Athena, Ingenious Med, Phreesia, Medi Mobile, Dragon dictation.
• Create educational materials for CSS teams for use in training sessions.
• Assists Informatics with Athena implementation including analysis, design, configuration, testing, and support activities.
• Provides recommendations on requests related to EHR workflows, templates, and functionality.
• Monitors end user reports to assess trends and identifies opportunities for holistic system resolution, escalation of priority, and process improvement.
• Assist operations with security risk analysis.
• Assist operations with eID request.

Qualifications -

• Clinical background (RN, LPN, MA, Lab Assistant, etc.).
• Minimum of one year experience in ambulatory clinical settings such as physician clinics or other OP settings is required.
• Minimum of one-year prior experience in the use of and/or implementation of clinical information systems is required.
• Athena experience required.
• High School Diploma or GED required.

Compensation and Benefit Information

• Pay: $47,424-$75,712 annually. Compensation depends on location, qualifications, and experience.
• Management level positions may be eligible for sign-on and relocation bonuses.

The following benefits are available, subject to employment status:

• Medical, dental, vision, disability, life, AD&D and business travel insurance
• Paid time off (vacation & sick leave)
• Discretionary 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
• For Colorado employees, paid leave in accordance with Colorado's Healthy Families and Workplaces Act is available.

Tenet Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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Responsibilities
Participates in the training and maintenance of physician clinic based electronic health record (EHR) systems and other technology at clinic locations. Assists in Go Live support, daily troubleshooting and issue resolution, the creation of training materials, and other duties as assigned.
Qualifications
Required:

• Minimum one year experience in ambulatory clinical settings such as physician clinics or other OP settings is required.
• Must be assertive, knowledgeable, and able to interact with clinicians as a teacher and a peer.
• Working knowledge of both front and back-office clinic workflows
• Excellent verbal and written communication.
• Strong interpersonal skills
• Strong analytical skills
• Use a High School Diploma or Equivalent
• Previous experience in a clinical staff role and/or managerial or supervisory role within an ambulatory or outpatient setting.
• Clinical background (RN, LPN, MA, Lab Assistant, etc).
• Use and experience with clinical information systems in a health care delivery setting

Preferred:

• Hands-on experience using Athena
• Clinical background (RN, LPN, MA, Lab Assistant, etc).
• Experience as a super-user, trainer, or "elbow" support to end-users
• Associates Degree in Healthcare Related Field