760 Product Operations Manager (Remote) Jobs in Boston, MA
Tembo Health is Hiring a Remote Product Operations Manager (Remote)
We expanding our services and looking for team members who can help us execute on early successes and scale.
We're venture backed, with funding from big tech investors like Bloomberg Beta, B Capital, Resolute, AARP and led by a cadre of entrepreneurs who have built and scaled unicorn tech companies (e.g., Flatiron, Oscar, Imagen). Our team includes startup veterans, physicians, and more. We're here to make a big, meaningful impact on healthcare and have fun while we're at it. We're looking for smart, mission-driven, goal-oriented team members who are creative problem solvers and big dreamers. If that sounds like you, let's talk!
Our Values and Culture
At Tembo, we're on a big mission: improve health outcomes for seniors. To make this mission a reality, we value several things in how we work:
- Patients First. We're here to make the lives of patients better and every activity has this in mind.
- Great Ideas. It doesn't matter whose idea it is, if it's a great idea, let's do it!
- Get Stuff Done. Ideas are nothing without implementation. So go ahead and try things, break stuff, learn and improve.
- Customer-Focused. You are able to identify and work towards what customers want and need. You see customer satisfaction as tantamount to success.
- Smart and Curios / Solution Oriented. You're constantly learning and applying your knowledge to find innovative solutions. You love sharing your ideas and workshopping ideas to get to great answers. You're excited by the prospect of iterating on products and processes to make them better over time.
- Efficient Effect / Good at Time Management. You know what it takes to accomplish your goal and aren't afraid to put in the work. More importantly, you know how to ruthlessly prioritize and focus on the important activities.
About The RoleWe are seeking a product operations manager to grow our product and service offerings as well as build the operations to support those offerings. Reporting to the Director of Clinical Operations, your focus as an individual contributor will be to work collaboratively and cross-functionally to build effective products and services, and their respective supporting operations, to support our vision of improving healthcare of America’s seniors. We will be leaning on you to help define what we build and how best to operationalize the processes to deliver those products and services. Therefore, you'll drive value for Tembo and its customers through effective & impact-oriented decisions for our products and operations.
Responsibilities
- Own the product lifecycle. You will be responsible for the development, roll out, and maintenance of our product and service lines. You will help define and prioritize requirements for new product and service lines. We’ll be relying on you to provide timelines, manage to key deliverables, and ensure our products achieve our desired outcomes. From end-to-end, you’ll have to think of how to build and support these products throughout the product lifecycle and customer journey, including training, support, and monitoring what you own.
- Manage operations of our products. You will have to think about and build the processes and workflows so that your product will be successful. This may include coordinating and executing aspects of patient care as well as ensuring that clinicians are providing quality, evidence-based care through your product. This role will also continually iterate on these processes to remain effective as we grow, scale, and pivot to achieve our business and clinical objectives.
- Represent the voice of the customer. We want you to be the voice of internal and external customers. To effectively prioritize what and how we build, you’ll research and synthesize feedback and learnings to ensure we meet our customers’ and patients’ needs as well as develop the metrics and tools to track if we are successful in meeting those needs.
- Partner with teams and customers. You’ll work with stakeholders and subject matter experts to execute on your responsibilities. Your role will require aligning everyone to your strategy and ensure transparency in its progress. These stakeholders include engineering, customer success, sales, and our clinical team, all of which will require leading thoughtful discussions, guiding strategic prioritization, driving accountability, and improving cross-functional collaboration.
- Develop tools that improve the work of all team members. You'll leverage Google Suite and other tools to directly build tools and materials that will help the team with things like calculating and communicating the impact of Tembo to clients. You'll design and implement workflows to improve the experience of nursing home staff, patients and clinicians.
We expect this role to potentially have up to 20% of travel for user research and stakeholder engagement at our customer communities.
Sample Work Plan
Within the first month, you'll have used your project management experience to own product areas like:
- Supporting existing products and services to ensure they run smoothly
- Synthesizing and prioritizing product requirements from stakeholders
- Develop product and project timelines for key strategic projects
- Working with engineering to translate business requirements into technical requirements
- Designing and implementing clinical workflows for new products and services
- Plan for change management with our external stakeholders
- Identifying and monitoring key KPIs that align with business and clinical objectives
- Surfacing inefficiencies in processes and implementing improvements
- Implementing high-levels of automation
- Forecasting resource needs
- Supporting building tools for internal teams
$120,000 to $150,000
RequirementsAbout You
You’ll be a fit for this role if you:
- Have a bachelor’s degree, or commensurate military/work experience
- Worked in operations or product/project management for 3 years
- Have an entrepreneurial, results-driven mindset that can flex between strategy and execution
- Effectively identify what’s important and prioritize competing workstreams in an ambiguous environment
- Work cross-functionally to drive alignment and action across a number of stakeholders
- Love solving challenges and problems while striving for continuous improvement and making things efficient
- Have experience in a healthcare setting or company, especially with a senior population
- Helped grow and scale products and teams
USD : 120000 - 150000
Job Summary
Full Time
$123k-154k (estimate)
05/25/2024
07/13/2024
tembo.health
New York, NY
<25
Related Companies
The job skills required for Product Operations Manager (Remote) include Collaboration, Project Management, Problem Solving, Prioritization, Innovation, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Operations Manager (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Operations Manager (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Operations Manager (Remote) positions, which can be used as a reference in future career path planning. As a Product Operations Manager (Remote), it can be promoted into senior positions as a Product Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Operations Manager (Remote). You can explore the career advancement for a Product Operations Manager (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Product Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Operations Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Operations Manager job description and responsibilities
Collect, quantify & prioritize product-related challenges to be considered by product and engineering in future development. Uplevel the understanding of how the product is being used in the real world
03/01/2022: Parkersburg, WV
They support the strategic vision and plan for products to achieve or exceed strategic goals for market share, top-line, and profit growth.
03/02/2022: Fresno, CA
They are responsible for finding efficient and effective ways to customize products to meet the unique needs of specific customer.
02/03/2022: Rockford, IL
Product Ops Manager owns product usage data and communicates themes and trends with sales and marketing.
02/10/2022: Lowell, MA
Product ops manager are uniquely positioned to help make sense of all that data, creating dashboards and separating the valuable bits from the background noise.
01/20/2022: Lake Charles, LA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Operations Manager jobs
Product operations managers should build a strong process for end-to-end management of user feedback.
02/10/2022: Killeen, TX
A Product Ops manager enjoy digging deep into the data, analyzing user feedback and using these insights to drive product improvements.
03/06/2022: Gary, IN
They have to be a person who uses data extensively, cares about efficiency, and is customer-centric.
02/07/2022: Baltimore, MD
Then, they will convert the things they learn into knowledge points for the team.
02/14/2022: Chattanooga, TN
Prospective product operations professionals should familiarize themselves with the product operations manager’s role.
02/13/2022: Juneau, AK
Step 3: View the best colleges and universities for Product Operations Manager.
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