DevOps Engineer
Onsite in any of the 4 locations - Charlottesville, VA - US, Boston, MA - US, Columbus, OH - US, Durham, NC - US
Duration - Full Time

We are looking for talented and passionate people like You! Join our team!

As a DevOps Engineer of our team, you will be at the helm of supporting a plethora of home and TV/media platforms and features using Agile development processes. This team is a part of our Future Friendly Home Services DevOps team, which is responsible for the end-to-end technology development and operations of TELUS services, video and over-the-top services, broadband network capabilities, smart home solutions, and software-defined wide area network (SD-WAN) solutions.

Key job responsibilities

• You will support a video platform/microservices deployed on clusters
• You will support a platform/microservices deployed on OCP and GKE clusters and using Galera DB, Cassandra and ElasticSearch
• You will troubleshoot the platform microservices using Dynatrace or other monitoring tools
• You will work cross-functionally to define SLAs and setup the proper monitoring and alerting to minimize downtime
• You will deploy new microservices into the platform to offer new features to our customers
• Operational processes and procedures are part of your DNA
• Work with cloud-native technologies, combining the modern technologies, practices, and products into a cohesive platform to enable world-leading software development.
• You will provide an indication of the effort needed to implement the necessary solutions based on your proactive operational observations.
• You will manage on-call schedules and escalation processes.

Qualifications

• 5 - 7 years of experience as a DevOps Engineer
• Minimum 2 years or hands-on experience with cloud infrastructure; AWS/Google Cloud Platform
• 1 years of experience of Javascript/Typescript, NodeJs, Java/J2EE
• Experience with container management and microservices architectures: Docker / Kubernetes
• Expertise in one or more of Jenkins / Gitlab / Bamboo / GoCD
• Experience in Cloudformation / terraform. Cloudformation preferred
• Expertise in one or more of Puppet / Ansible / Chef
• Experience in scaling applications
• Experience monitoring and troubleshooting databases (MySQL)
• Experience with GitHub Actions / Bitbucket / Artifactory
• Linux, Windows
• Strong working knowledge of Cloud operational best practices.
• Expertise in Monitoring distributed systems application architectures
• Exposure to & maintenance of configuration management tools at scale
• Diagnosing & troubleshooting user-facing service incidents & outages
• Exposure to system & application level telemetry for large distributed cloud architectures
• Diagnosing, and resolving problems in high-throughput web applications & network services
• Expert level troubleshooting skills across different levels of the solution stack
• Proven problem-solving and analytical ability.
• Excellent organizational/time management skills.
• Participation in training and information-sharing activities.
• Ability to implement highly scalable and complex solutions
• Solid understanding of application clustering/load balancing concepts and technologies
• Understanding of Security best practices.
• Able to excel in a distributed team environment
• Ability to work on-call as part of a team

We are looking for dynamic people who can join our team and be part of our growing company.

Some of our benefits and perks for you:

1. Educational support: Udemy for Business
2. "Work-life balance" culture and flexible schedule
3. Employee Stock Purchase Plan (ESPP)
4. Support global projects in a multicultural environment

Who we are:

We are a leading digital customer experience (CX) innovator that designs, builds, and delivers next-gen digital solutions for global and disruptive brands.

We use our customer experience process expertise and our highly-skilled, empathetic, and engaged teams to provide exceptional, integrated customer experiences across the globe. We re passionate about making life easier for customers - and for businesses. We build digital solutions that deliver the best possible customer experiences.

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence, and performance without regard to any characteristic related to diversity.