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Operations Manager

Bogotá, DC | Full Time
Expired

Job Description

Location: Bogota, Colombia

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

Telesign is seeking an Operations Manager to as a key member its self-service business team.  You will be responsible for process design, business partnership between marketing, sales, and customer success operations, and project and program management for self-service operations projects.

Key Responsibilities:

  • Designing, implementing, and optimizing the end-to-end operations and reporting to support new customer acquisition, revenue growth, sales coordination, and support.
  • Map the operational systems and processes and identify opportunities to automate, improve, and streamline that define the customer experience.
  • Design and build process to support customer acquisition, cross-sell and up-sell, and sales and support handoff.
  • Work closely with marketing, sales, and customer success to ensure
  • Produce, maintain, and enforce SLAs between stakeholder functions across sales, operations, customer success and marketing.
  • Determine the business systems and reporting needs by engaging stakeholders, gathering requirements, and evaluating technology for best-in-class solutions.
  • Oversee monthly forecasting and reporting for financial and operational KPIs together with self-service leadership and key business partners in sales, FP&A, marketing and customer success.

Essential requirements:

  • 5 years relevant experience
  • Business operations and process experience in SaaS and Enterprise software, preferably with self-service acquisition experience
  • Strong understanding or operational, sales, and financial KPIs
  • Experience with Salesforce required. Bonus for experience with Marketo, Tableau, and Netsuite.

About Telesign:

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.


Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

#LI-Remote

 

Skills for Operations Manager

The job skills required for Operations Manager include Leadership, Promotion, Coordination, Business Operations etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Manager

The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.