5 Software Support Analyst Jobs in Lincoln, NE
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TELCOR is Hiring a Software Support Analyst Near Lincoln, NE
TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company. This role requires the employee to work in our office in Lincoln, NE.
RCM Applications
TELCOR Revenue Cycle Management (RCM) applications are designed to provide laboratories with billing and business management tools to help them grow their business. These products allow labs to effectively compete, improve operational efficiency, improve communication between the department and providers and promote compliance. These product lines primarily target clinical, pathology, molecular, public health/environmental and outreach labs and include the following solutions:
- Remote client order entry/medical necessity checking
- Comprehensive result reporting
- Outreach program-specific rules and pricing processing
- Complete set of regulatory-compliance tools
- Ongoing profitability analysis
- Revolutionary billing information system
- Provide staff with assistance solving problems and answer inquiries regarding RCM application, train staff to work with RCM applications
- Develop and/or maintain internal documentation for TELCOR RCM applications
- Develop and maintain RCM product line knowledge
- Develop and maintain standards, guidelines, and specifications for RCM applications
- Maintain and update RCM processes and procedures
- Recommend new or modifications of internal processes to serve new purposes, improve workflow, customer satisfaction, product quality, and determine requirements to execute
- Develop, maintain, and update documentation and updates for reference manuals and documents
- Gather and organize information on problems and/or procedures
- Analyze data and develop solutions or alternative methods of proceeding
- Collaborate with others in the organization to ensure successful solutions for problems
- Participate in all necessary RCM meetings and follow all RCM processes and procedures
- Continue education and professional development
- Ensure all customer billable milestones for add-on projects or work orders are communicated to management
- Participate in the on-call rotation for customer service
- Participate in User Conference activities
- Must be well versed in medical terminology; knowledge of healthcare billing preferred
- Experience with workflow analysis, data analysis, testing, documentation of procedures
- Experience with implementation and/or service of health care information systems preferred
- Knowledge of principles and processes for providing customer service
- Must have Bachelor's degree or Associates, plus relevant experience
- PC literate - must know Windows® operating system environments and office tools; e.g., Word®, Excel®
- Fluent in written and spoken English (North America) language
- Participate in on-call rotation for RCM service customers
- Occasional travel to customer sites for service activities when required
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Job Summary
Full Time
Software & Cloud Computing
$55k-69k (estimate)
03/04/2023
04/29/2024
telcor.com
LINCOLN, NE
100 - 200
1995
JIM TERRANO
$10M - $50M
Software & Cloud Computing
Related Companies
About TELCOR
TELCOR provides software solutions for point of care testing (POCT) and laboratory revenue cycle management. Customers today need robust and efficient solutions to match the challenges of laboratories and hospitals. Our POCT software solutions offer an open vendor system with connectivity to virtually every device manufacturer. Our Revenue Cycle Management (RCM) software solution is designed to control billing and collection processes, improve client and patient satisfaction, and provide real-time analytics. Our software is designed for the unique challenges of laboratories and the billing req...uirements of lab specialties and the clients they serve, including hospitals, nursing homes, physician offices, pharmacology businesses and clinics.
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The job skills required for Software Support Analyst include Customer Service, Problem Solving, Operating System, Futures, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Support Analyst positions, which can be used as a reference in future career path planning. As a Software Support Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Analyst. You can explore the career advancement for a Software Support Analyst below and select your interested title to get hiring information.
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