Mechanical and electrical savvy with a good troubleshooting mindset and customer presence as they will be in front of customers. Good to have experience in X-ray systems.

Key responsibilities include (but are not limited to:

• Provide prompt and professional engineering support to Client therapy and research cabinets systems based in the United States with the occasional need to travel worldwide.
• To carry out installations including handover & acceptance testing.
• Fault diagnosis and defect rectification.
• Complete CFR’S and customer tickets in line with company procedure.
• When Necessary, assist with Production/in-housework.
• Maintain full and accurate records of all work carried out, in accordance with company procedures.
• Installations completed on schedule and within budget, and all documentation signed off & submitted to service admin.
• Maintain uptime of in- service equipment.
• Communicate customer feedback, contribute to and drive solutions in line with the company CAPA (Corrective and Preventative Actions) Process and Zero Defects policy.
• Cost-effective, on-time installation.
• Carry out maintenance and system breakdowns on medical and life science systems completing reports on time in accordance with company procedures.

Required Skills and Education:

• The engineer must be able to communicate clearly and confidently, technical aspects of their work to physicists, scientists, and medical specialists. This will naturally require good verbal and written communication that is both clear and accurate.
• Strong written and verbal English language skills.
• Associate degree or higher required.
• Good level of IT skills, with experience of working with proprietary software as well as Windows OS and Office applications
• Proven experience in a service environment.
• Excellent verbal and written communication skills, with experience of communicating technical issues clearly and to the appropriate level of detail.
• Clean Driving License.
• Must be self-motivated, able to work under pressure both individually and as part of a team.
• Excellent presentation skills due to the nature of working on customer sites as the face of Client.

Knowledge & Experience

• Field service experience.
• Electrical and electronic diagnostic skills.
• Mechanical assembly.
• Experience in installing software.
• Experience in installing and commissioning complex electro-mechanical systems.
• The ability to speak multiple languages would be an advantage.

Job Type: Full-time

Salary: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Application Question(s):

• This position requires travel within the United States with the occasional travel worldwide. Are you open to Travel?

Experience:

• Field service: 3 years (Required)
• X-ray machine Repair, Installation & maintain: 5 years (Required)
• Troubleshooting Medical Equipment: 3 years (Required)
• therapy and research cabinets systems: 1 year (Required)
• Electrical and electronic diagnostic: 5 years (Required)
• Installing commissioning complex electro-mechanical systems: 1 year (Required)

License/Certification:

• Biomedical Equipment/X-Ray machine repair and maintenance (Required)

Work Location: In person