You haven't searched anything yet.
Are you looking for an opportunity to excel in your career? We have just the right position for you!
We are in search of a Technical Support Analyst to join our team. This is a chance for you to establish your career in the IT support industry and get your foot in the door.
As a Technical Support Analyst, you will provide technical support to customers through our contact center. Your role will involve troubleshooting hardware issues, custom and commercial software, and connectivity issues while utilizing remote access software to interact with customers via phone and chat.
You will be supporting Windows 10 / 11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial and mobile applications.
Key performance indicators (KPIs) will measure your success and the team's success, including schedule adherence (especially attendance), first contact resolution, quality, and customer service.
During your assigned shifts, you can expect to spend almost the entire day handling customer interactions. Join us today as a Technical Support Analyst and take the first step towards a promising future.
Job Title : Entry-Level Technical Support Analyst
Job Description
Are you passionate about technology and helping others? We’re seeking enthusiastic individuals to join our dynamic team as Technical Support Analysts.
This is an excellent opportunity for those looking to kickstart their career in IT.
What You’ll Do
As a Technical Support Analyst, you’ll be the first point of contact for over 20,000 staff members, providing technical support via phone and chat.
You’ll troubleshoot hardware, software, and connectivity issues, including but not limited to Windows 10 / 11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications.
What We Expect
Skills You’ll Need
Why Join Us
We believe in nurturing talent and growth. Therefore, we provide extensive training to all our new hires. You’ll gain hands-on experience with various technologies and tools like ServiceNow, Zendesk, Event Viewer, Task Manager, and Zoom.
This role is a stepping stone to a rewarding career in IT.
Join us and be a part of a supportive and collaborative team!
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-05-19
Full Time
Business Services
$72k-90k (estimate)
05/21/2024
06/01/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.
The job skills required for Service desk technician include Troubleshooting, Customer Service, IT Support, Technical Support, Problem Solving, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.