Start date : July 1, 2024

Shift : Must be available

between the hours of Monday - Saturday (7 : 45am- 8pm EST), 40 hour work week

Description :

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages / review healthcare options etc.

Must be able to Problem Solve :

• Find creative solutions to any, and all, consumer problems that arise
• Diagnose, assess, and resolve problems or issues in a timely manner

Qualifications :

• Must be able to provide their own computer / laptop with working camera for the first 3 weeks of training
• Must have high speed reliable Internet (35 Download speed or better)
• MUST not have any requested time off including Doctor Appointments during the 3 weeks of training
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

Last updated : 2024-05-22