I am currently hiring up to 200 Remote Benefits Counselors / Customer Service Representatives. Roles are remote, however require candidates to by physically located within 1 hour of the following hub locations for equipment pickup :

Tampa, FL

Sunrise, FL

Dallas, TX

Houston, TX

These roles will assist a major employer benefits provider in their peak open enrollment season and are a seasonal contract role.

There is bonus potential for those who successfully complete the contract and have perfect attendance / great performance metrics during the contract.

Schedule :

Must be available 7am - 9pm EST (6am - 8pm CST) including weekend scheduling for the peak season

Description :

This position is for a seasoned support staff in Customer Service who works independently under moderate supervision for routine situations.

He or she conducts research to respond to more difficult customer inquiries and answers, documents and monitors call center interactions.

This is an Inbound Call Center educating and enrolling participants on Health & Benefits Enrollments for the upcoming year.

• Handles inbound calls and makes follow up outbound calls regarding benefit, pension, and 401K plans to planned participants from clients such as Cigna, Humana, Honda, Liberty Mutual, Campbell Soup, and Blue Cross Blue Shield.
• These Client Representatives will document and communicate program information to various departments.
• They are responsible for educating the caller on their options and giving them recommendations on their plans.
• They will also monitor plan activity and identify any key issues, upcoming challenges, or potential concerns

Required Skills & Qualifications :

• 2 Years of Contact Center Experience
• Excellent communication skills (both verbal and written).
• Ability to research and navigate multiple systems.
• Proficient in working with web based applications and Microsoft Office; ability navigate multiple systems without assistance.
• Excellent organizational and time-management skills to handle multiple tasks.
• Detail oriented to ensure accuracy.

About TEKsystems :

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-06-11