Customer Service Representative

100% Remote - Equipment Provided After Training (Must have own equipment for training)

Pay Rate : $ ($ for candidates bilingual in English and Spanish)

Estimated Start Date : July 1st

Monday - Friday (Shifts Range between 7 : 45am-8 : 00pm EST) *Mandatory OT required during open enrollment season.

Description :

• Deliver the highest level of customer service experience
• Answer customer calls
• Reset Passwords
• Assist with creating accounts
• Uploading documents
• Answering general questions
• Engage with customers over the phone and reply to online chat inquiries
• Help customers manage their accounts
• Verify eligibility for coverages / review healthcare options etc.

Additional Skills & Qualifications :

• Must be able to provide their own computer / laptop with working camera for the first 3 weeks of training.
• Must have high speed reliable Internet (35 Download speed or better)
• MUST not have any requested time off during the 3 weeks of training.
• Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-22