Network Support Analyst

Description: Our client needs candidates who have experience with the fundamentals of networking (routers/protocols/etc). Secret clearance and Sec is required for these roles. There are several different teams, some specialize in Router/Switch, some in UC/VOIP, LAN/WAN, Cisco and Juniper Routers and Switches, Satellite communications etc. Each team has slightly different responsibilities, but the key is the networking knowledge/experience, and they will be aligned with the team who best matches our candidates’ skills.

For example, the TR/IP NOC team provides all facets of Incident Management supporting a Wide Area Network (WAN) for DISA in a 24x7 environment, specifically Layer 2 and Layer 3 support (of the OSI model). Responsible for remote monitoring and management of the WAN utilizing client provided tools. Document network outages, hazardous conditions, site locations, and any type of service degradation using the TMS Remedy trouble ticketing system. They perform troubleshooting and fault resolution of voice, video, and data circuits. Serve as the liaison between the Defense Information Systems Agency (DISA) and our customer.

The other teams' key missions include:

• JRSS (Joint Regional Security Stack) enterprise system, which provides a centralized network suite of equipment that provides a host of network security capabilities.
• Enterprise SATCOM Gateway Services (ESGS), providing 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities.
• Airborne Intelligence, Surveillance, Reconnaissance operations support.
• Missile Defense Agency Ground-based Midcourse Defense (GMD) Communications Network.
• Other key services provided include operational engineering, service activations, performance management, configuration management, administration, and security.

PRIMARY RESPONSIBILITIES:

• Conduct network incident investigation.
• Identify and document network errors and solutions.
• Analyze network and telecommunications alarms and identify potential issues.
• Configure, test, install, troubleshoot, and maintain network devices such as firewalls, cryptographic devices, and routers to optimize performance and ensure the desired security posture is attained and maintained.
• Configure, test, install, troubleshoot, and maintain network devices, phone systems, including phone units, voicemail, switches, infrastructure, call manager systems, Video Teleconference (VTC) systems video recording/viewing/distribution systems, and related telecommunications trunk circuits.
• Configure, test, install, troubleshoot, and maintain network devices.

BASIC QUALIFICATIONS:

• High School Diploma and 1-3 yrs of relevant technical discipline; additional related years of experience is accepted in lieu of a degree.
• Hold DoD-8570 IAT Level 2 baseline certification (Security CE or equivalent) prior to start date.
• Able to work in a shift work environment as we are a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Experience in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance.

Top Skills Details:

• Security
• Secret Clearance Minimum (will be upgraded to a TS)
• 1-3 years working in IT ie: networking

Interview Information: single phone interview to hire with the manager and a tech lead.

Workplace Type: On-site

Why Consider this role: This is a great steppingstone to get into networking. This role has a large amount of opportunity to grow your career. Starting off as support specialist eventually moving into the NOC where the contractor will become a networking admin/operator/engineer. If they have a secret, they will begin the process of upgrading to a TS. or it will hold them at a TS level if they already have it.

Additional Skills & Qualifications:

• Sec
• CCNA Security
• CySA
• High School diploma and 1-3 yrs. of related experience
• Able to work in a shift work environment - 24x7 environment.
• General understanding of network topologies, both transport and IP.
• Strong written and verbal communication skills, as will have to delivery information to customer at all levels.
• Currently possess an active Secret security clearance and upgrade to Top Secret
• Shifts: day is 7am-3pm, swing is 3pm-11pm, Mids (midnights) 11:00pm-7am; guaranteed a weekend day off as the schedule is SUN-THUR or TUE-SAT; rotates approximately every 3 months

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.