Job Description
WORKSITE: MacDill AFB in Tampa, FL The Unified Capabilities Operational Engineer (UC OE) will support a program which provides Sustainment, Maintenance, Problem and Change Management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP, Transport and Unified Capabilities (UC) networks in MacDill AFB, FL. This position will have a focus on Unified Capabilities Video and Voice Services provided to DoD customers globally. Support maintaining a large, complex and highly resilient Cisco based enterprise IP voice and video communications infrastructure. Manage, configure, troubleshoot and assure service supporting all aspects of an enterprise voice, video and data network. Perform system maintenance, support capacity planning activities and complete configuration change actions and documentation efforts. Provide technical support for the design, implementation, and integration of network changes and sustainment. Assist in the planning and performing of analytical research, design development, and other assignments in conformance with design, engineering and customer specifications. Perform various complex software development tasks. Evaluate and recommend new technologies to enhance current customer capabilities. Ensure efficient delivery of contract capabilities using industry standards and repeatable processes. Mitigate risks, control costs and schedule variance, and effectively manages large scale, integrated projects. Perform a variety of analytical tasks which include the hardware and software design and implementation utilizing various facility equipment. Works independently to achieve day-to-day tasks with minimal support. Troubleshoot remote site registration, signaling and media problems. Validate change requests and ensure accuracy. Work Schedule: Monday-Friday, 7-3 EST, occasional on-call status required. Will be required to travel 1 week to Scott AFB for initial training. Additional Skills & Qualifications
CCNA
Experience with DISA Unified Capabilities (UC) and Global Video Services (GVS) Experience with sniffer software: Wireshark or Net Scout Advanced knowledge of Cisco, Vidyo and Polycom VTC equipment and infrastructures. Thorough understanding of H.323 IP VTC Vidyo-based platforms and protocols required to support VTC technology. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya AS5300, Avaya Aura Application Server.