Description:

One of TEKsystems' clients, an enterprise organization headquartered in Birmingham, AL, is looking for level 1 helpdesk technicians to join their team.

This client is in the midst of a large multi-year technology transformation; and, a part of that transformation is an Oracle Cloud implementation. Even more specifically, the Cloud transformation includes an upgrade of their POS OS and they're going from Oracle v7 to v23. This upgrade is not a simple upgrade as they are skipping several versions...and there are 1100 stores around the US.

The technicians will join a "war room" and be responsible for ensuring that the upgrade is successful and that the store associates are able to make sales transactions and the POS up and running. The technicians will need to have great customer service and attention to detail as the project has tight timelines. Each technician will follow a script and be able to run scripts to ensure the success and operations of the POS.

Skills:

Help desk support, Help desk, Troubleshooting, Customer service, Phone support, Servicenow, Ticketing system, Technical support

Top Skills Details:

Help desk support,Help desk,Troubleshooting,Customer service,Phone support

Additional Skills & Qualifications:

This position is onsite at HQ, Monday through Friday. Since there are stores all around the US and within the 4 different time zones, the hours of operation are 6:30a - 7p and the technicians will work 8-9 hours within those operating hours and some will start early and some will start late and have overlap.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.