Description:

The Customer Service Representative is a client-focused, phone-based position responsible for assisting San Diego County residents, providers, and agencies with questions or needs related to the County ACCESS General Information line as well as Family Resource Center programs and services seeing information of the primary County benefit program including, but not limited to CALFresh, Medi-Cal; and CalWorks. This position will describe eligibility requirements, take application requests, reschedule appointments to obtain/continue benefits, and update existing case information.

• Phone screen clients for community programs for the purpose of educating, navigating and connecting clients with needed services.

• Use active listening in all interactions to provide high-quality confidential connections to resources and services.

• Utilize effective customer service skills to ensure the highest level of client satisfaction with the service.

• Maintain control of the call to ensure handle time is kept under the required time.

• Maintain accurate records of services requested and provided, utilizing online database system and MS Office products.

Skills:

Customer service, Data Entry, Phones

Top Skills Details:

Customer service, Data Entry, Phones

Additional Skills & Qualifications:

• High school Diploma

• Experience in the fields of public health, social work, human development, psychology, sociology/criminology or social sciences are a plus.

• Excellent verbal and written communication skills.

• High level of proficiency in web-based systems, real-time communication systems (i.e.: chat), MS Word, Excel and PowerPoint; skills test may be required.

• 9 to 11 must be Bilingual Spanish

1-2 years of customer service experience. Call center is not a requirement but is ideal.

Could be a first job for someone, but they must have a passion to help people.

Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.

Detail oriented, multi-tasking, great social skills, good computer skills, know how to work their way around a computer, more than just basic computer skills. ATTENDANCE. Can not miss any time for the first 3 weeks otherwise they are out. No conflicts first 90days. Reliable transportation. Receptive to feedback. Must have good communication skills. Previous volunteer work, nonprofit, personable enjoy helping people is a huge plus.

Experience Level:

Entry Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company:
TEKsystems

About TEKsystems:

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company Size:
5,000 to 9,999 employees

Industry:
Staffing/Employment Agencies

Founded:
0

Website:
https://www.teksystems.com/en/