Top Skills' Details

1. 3 years of Experience of IT Support (hardware configuration and software support)

2. Troubleshooting experience with Windows OS, Active Directory, O365

3. Prior ticketing system experience (they use ServiceNow)

Position Summary :

The ideal candidate will be responsible for troubleshooting and resolving hardware, software, and network issues, ensuring seamless operations across all departments.

This team supports 1000 end users providing complete issue resolution (L1-3). Day to day varies from phone / email, project-based work to walk-ups and C-level executive support

Responsibilities will include :

• Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment.
• Answering tickets via phone and email and own resolution of all of the issues.
• Troubleshooting, monitoring, and maintaining desktop applications.
• Support new and existing workstation (RTO projects, office moves)
• Network connectivity troubleshooting
• New printer set up
• O365 : Exchange, Email Distribution lists etc
• Supporting current Windows operating systems and Microsoft Office Suites.
• Must be self-motivated and work well in a team environment.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-17