Compensation

• Level 1 (Typically Months 1-2) : $45,000 Base
• Level 2 (Typically Months 3-6) : $47,000 Base $2,000 Bonus Potential
• Level 3 (Typically Months 7 ) : Full Compensation Package
• Base Salary : $50,000Bonus potential : $8,000Deferral Program Opportunity up to 15%

Description

CS’s work closely with technicians, airline

staff and the travelers to find a cost effective, efficient, and compassionate resolution.

• A-Z white Glove Customer Service
• Thinking outside the box
• Situational customer care approach - Out of the box critical thinking skills to take care of the customers
• 40-50 customers at a given time (this is the total workload running)
• Speak to customers every 2-3 days to provide great care
• Manage your customers as you wish

Benefits :

Health benefits; earn after 90 days.

401K plan - 3% (after 1 year of employment)

Profit sharing - 5% / 3,700

Medical Plan - company covers 75% of individuals and 25% of family / spouses.

PTO : 104 hours after converting. No wait and can use it for all your time off.

Office Perks :

• Open floor plan
• Large desks in own cubicle
• 2 kitchens stocked with snacks, coffee, water
• outdoor rooftop (private)
• office couches and massage chairs for relaxing
• Located in the heart of Downtown Deerfield near many shops
• 3-minute walk from Metra Train Station - Milwaukee North line.

Hours :

Monday-Friday 8am-5pm

Skills & Qualifications :

• 1-2 years of work experience
• Bachelor’s degree
• Basic computer skills
• Customer Service Skills

Nice Haves :

• Previous case work exp
• Must exude confidence over the telephone.
• Excellent phone etiquette and organizational skills.
Soft Skills :
• Empathy
• Empathy
• Detail oriented
• Reliable
• Career focused
• Empathy, honesty, dedication, integrity and compassion
• Positive upbeat environment
• Detailed, hands-on training
• Continuing education
• True team collaboration

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-13