TEKsystems is currently searching for qualified candidates to fill openings for a Delinquency Control Counselor position with a reputable credit union in the Pensacola, FL area.

This position is NOT fully remote and requires working onsite. All candidates must live in a commutable distance to the Pensacola, FL area.

Description: Call center production environment, auto-dialer

making outbound calls, will receive in-bound calls. Early stage collections(1-30 days late), 80-120 calls per day.

Responsibilities

• Provide member financial counseling and mitigate loss for the credit union.
• Contact delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by the credit union
• Obtain detailed financial information from delinquent members and analyzes information gathered to determine optimal solutions for curing delinquency
• Notate in Collection systems members’ arrangements, reason(s) for delinquency, and any offered charge-off alternatives
• Offer short/long term solutions including repayment plans, promises-to-pay, loan modifications, refinances, personal finance management and deferral programs
• Explain and communicate relinquishing options such as settlements
• Maintain working knowledge of the federal and state consumer protection laws

Experience

and Qualifications:

• 2-3 years of recent experience working in a customer service/collections/financial environment
• Ability to communicate effectively via email and phone
• Ability to navigate multiple systems and high volume incoming calls
• Professional written and verbal communication
• Problem solving skills, patience, empathy

Schedule: Must be able to work a 11:30am-8:00pm shift after training. Must be comfortable working EVERY Saturday.

When working a Saturday shift you will have a rotating day off throughout the week. Saturday shift is always 8:00am-4:30pm.

Hybrid schedule, 1 day per week (4 days per month onsite required)Training and working on site fully is an option

Training: 4 Weeks Hybrid: Monday - Friday, 7am-3:30pm CST

4 weeks technical training: taught phone etiquette, navigation, empathy—first three days are on site, technical training is then hybrid,-1 day a week onsite.

Up to 4 weeks after technical training is nesting led by leadership team to develop skills. Re-assessed each week, can get out of it

after 1 week depending on the individual. Nesting is ON SITE for up to 4 weeks.

If interested, please apply with updated resume and complete the application questions. Completing questions and answering them honestly allows our recruiting team to move quickly and better partner you in opportunities that align with your goals, skills, and interests

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company:
TEKsystems

About TEKsystems:

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company Size:
5,000 to 9,999 employees

Industry:
Staffing/Employment Agencies

Founded:
0

Website:
https://www.teksystems.com/en/