Description:

- Must have high speed internet with a modem so that their phone can plug into it. Must have quiete space to work without any distraction once remote

Job Duties:

-Assists consumers by providing highest level of customer service; remains professional and polite at all times.

-Responds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner.

-Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution.

-Contacts retailers, technicians and customers to obtain all relative information regarding the claim.

-Processes routine or standard claims based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate.

-Negotiates options for settlement and buy-backs within cost guidelines and price limits.

-Diffuses escalated consumer situations with empathy; provides relevant education on protection plans and claims process; resolves issues regarding claims.

-Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.

Performs other duties as assigned.

-Taking 40-65 Inbound calls per shift

Skills:

Customer service, Insurance, claims, inbound call center, Resolution, Escalation, Call Center, call center environment

Additional Skills & Qualifications:

MUST HAVE:

- at least 1 year in a call center environment dealing with de-escalations and/or difficult calls

- good verbal and written communiation skills. A lot of email is required for the job

- tough skin. Ability to handle difficult calls and perform under pressure

- ability to use and navigate dual screens

- ability to negotiate on the phone. Make things right for the customer

Experience Level:

Entry Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company:
TEKsystems

About TEKsystems:

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
• The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company Size:
5,000 to 9,999 employees

Industry:
Staffing/Employment Agencies

Founded:
0

Website:
https://www.teksystems.com/en/