Description :

• Provide first call resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under Washington Apple Health, Cascade Select Plans and other products as offered.
• Document inquiries, complaints, and other data in computer database in an accurate, clear, and timely manner.
• Meet attendance and call quality standards.
• Perform all functions of the job with accuracy, attention to detail and within established timeframes.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion

Skills :

Customer service, Bilingual, russian, vietnamese, mandarin, spanish, Inbound call, Customer support

Top Skills Details :

Customer service,Bilingual,russian,vietnamese,mandarin,spanish

Additional Skills & Qualifications :

Must Have :

Bilingual (Spanish, Vietnamese, Mandarin, Russian, Cantonese) - Mandarin biggest priority right now for this class (Client open to taking more Russian speaking candidates though).

2 years of Customer Service Experience (can be retail but prefer call center or health care related)

Nice to Have :

Healthcare experience (claims processing, insurance verification, talking to members and providers)

Bilingual call center experience

Headcount per language :

Russian x2

Vietnamese x1

If a candidate is not bilingual, they are not qualified for the role.

Performance Metrics :

Call volume : 30 phone calls per rep per day on an average, 1200 1500 as a team

Best vs Average :

the Best prides themselves on their customer service, goes the extra mile, showing initiatives, suggesting new ways to improve process

Experience Level : Entry Level

Entry Level

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-05-20