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Description :
Radius coverage would be around 2 hours any direction.
This is a traveling position from end client to end client. Candidates must be willing to utilize their own vehicles and travel upwards of 4 hours away in any direction.
They are compensated drive time and mileage reimbursement ($ They do not report to a specific office every day. Instead, they start their day from their home, which is considered home base.
Hours are traditionally around 8-5 Monday - Friday, but must be flexible.
This customer facing, non-exempt HP PC / Printer field break / fix position provides a wide range of hardware support and related services specifically to HP’s PC Products customers.
Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is the most important though. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors.
Candidates must be self-contained, resourceful and determined for success.
This is a team based group of self-starting, technical / mechanical delivery professional. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management / teams.
These teams are responsible for completely satisfied customers and helping to grow HP’s business in a profitable manner and within budget.
It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why.
Typical types of reactive, on customer site, service events include, but are not limited to : Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc / print issues.
Demonstrated core competencies of success in this position are :
Highly skills at prioritization, planning, working independently all within standard policies and business standards.
Requirements :
It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check.
Additional Skills & Qualifications :
Must be willing to be willing to travel
Must have basic tech tools and have reliable transportation.
A big plus would be someone who also has RPOS experience. (please make sure it's on their resume if they do)
Experience Level : Intermediate Leve
Intermediate Leve
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-05-09
Full Time
Business Services
$44k-55k (estimate)
05/11/2024
05/24/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.