Seeking an experienced Subject Matter Expert (SME) to provide Tier 3 sustainment support to a mission-critical IP voice transport network in Fort Meade, MD. The position requires extensive experience designing, implementing, and maintaining complex networks focusing on security, high availability, and performance. The SME will work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally. Primary Responsibilities:
• Provide design, implementation, testing, and maintenance support for a complex enterprise network using industry best practices.
• Resolve escalated network and security support issues.
• Independently conduct network assessments, identify possible vulnerabilities and recommend/develop solutions to problems found.
• Lead development of network documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs).
• Support Continuous Service Improvements (CSI).
• Active participation in Root Cause Analysis for Problem Management activities.
• Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments.
• Manage vendor relationships, including engagement on Incident Support activities and ensure timely delivery of program deliverables.
• Monitoring, capacity planning, backup, and recovery of network equipment
• Keep up with technology trends. Evaluate and recommend new technologies, tactics, and tools to improve service delivery.
• Mentor and coach junior engineers, including providing training and support as required. Top Skills Details
- Security certification - Extensive experience with Cisco R/S, CISCO Call Manager, Network Systems Architecture
- Extensive knowledge of defense-in-depth principles, Network and Security architecture, network topology, IT device integrity, and common security elements.
- 10 years’ experience engineering and troubleshooting networks, including extensive routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.
- Strong understanding and in-depth knowledge of IP network/subnet addressing.
- Experienced and adept at developing and maintaining technical documents, analyses, and reports.
- Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management. Preferred Qualifications:
• Experience with Cisco route, switch and security appliances. (MX, EX, SRX)
• Experience with Session Initiation Protocol (SIP) implementation and design concepts.
• Experience with Ribbon Session Border Controllers (SBC)
• Experience with SolarWinds configuration and maintenance.
• Experience with change, configuration, and performance management NetOps concepts.
• IAT Level III Certification (i.e. CISSP or equivalent).