2-3 years of experience minimum for mid-level role
We are currently seeking an experienced IT Help Desk Specialist with expertise in IT Service Desk and JD Edwards EnterpriseOne (E1) to join our team. The ideal candidate will have a proven track record of providing exceptional technical support and troubleshooting using an IT Service Management (ITSM) tool. This role requires strong communication skills, attention to detail, and the ability to prioritize and resolve technical issues efficiently.
Key Responsibilities:
1. Provide technical support and assistance to end-users, resolving IT-related issues and inquiries in a timely manner.
2. Utilize an ITSM tool (e.g., FreshService, ServiceNow, JIRA Service Desk, Zendesk) to log, track, and manage IT support tickets.
3. Troubleshoot hardware, software, and network issues, including desktops, laptops, printers, and mobile devices.
4. Collaborate with IT teams to escalate and resolve complex technical issues related to JD Edwards EnterpriseOne (E1).
5. Maintain accurate records of IT support tickets, documenting troubleshooting steps, resolutions, and any follow-up actions.
6. Communicate effectively with end-users to provide status updates, instructions, and solutions to technical problems.
7. Leverage knowledge of JD Edwards E1 modules and functionalities to troubleshoot and resolve system-related issues.
8. Contribute to the development and improvement of IT support processes and procedures to enhance efficiency and customer satisfaction.
9. Stay updated on industry trends, best practices, and emerging technologies related to IT support, service management, and JD Edwards E1.
Experience with Active Directory
Zebra printers
Troubleshoot collaboration connectivity issues
General hardware and software
Desktops/laptops - almost exclusively HP. HP exp would be helpful
Assist with imaging and deployment of PCs
Android devices, kronos, mobile device management
PDQ for pushing out updates
This team does escalate any of their higher level tickets, desktop and infrastructure needs to additional teams
8-5 M-F day/weekday shift
They have an on-call management shift that rotates weekly between the team members, but they get very minimal calls
Skills:
Help desk support, Help desk, Service desk, Troubleshooting, Customer service, Support, Ticketing system, Technical support, Windows 10, Active directory, Phone support, Password reset, Hardware, Remote support, Application support, Customer support, e1, jd edwards, cisco routers switches, cisco
Top Skills Details:
Help desk support,Help desk,Service desk,Troubleshooting,Customer service,Support,Ticketing system,Technical support,Windows 10,Active directory,Phone support,Password reset,Hardware,Remote support,Application support,Customer support
Qualifications:
Proven experience working in an IT Help Desk or Technical Support role.
Strong knowledge of JD Edwards EnterpriseOne (E1) and experience supporting E1 applications (preferred)
Experience using ITSM tools to manage IT support tickets.
Excellent troubleshooting skills and the ability to diagnose and resolve technical issues effectively.
Familiarity with a wide range of hardware, software, and operating systems.
Strong communication and interpersonal skills, with the ability to communicate technical information clearly and concisely to non-technical end-users.
Ability to work independently and collaboratively in a fast-paced environment.
Relevant certifications (e.g., CompTIA A , ITIL Foundation) are a plus.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.