Description:
TEKsystems client is looking to immediately hire a contract Customer Service Support Specialist. This role will start as a 2-month contract basis and will have the potential to extend based on project needs and performance. This hybrid role will support the client's internal stakeholders as a first point of contact through both phone calls and ticketing system.
The Customer Service Support Specialist will support the role out of a new system for students.

• It is expected that students who have an issue will connect with their advisory who will then connect with this line, but there is a chance students will connect to this line directly.
• In such cases advisors will either:
  • create a ticket for support
  • call directly into the line
• In either scenario the Customer Service Support Specialist will triage, and route based on issue and SOP.
• Support on issues that could involve: students, scheduling, courses, or missing data.

Qualified Candidate:

• Minimum 1-3 years of customer service call center experience
• Excellent communication skills - clear and concise with great problem solving skills.
• 1 year of following SOP's and processes
• Proficient computer skills - MS office, teams, outlook
• Having used a ticketing system or ServiceNow (considered an asset)
• Must be able to work a hybrid model - Monday and Tuesday in office and every other Friday.

Scheduling:
Regular working hours - Monday - Friday; 8 a.m. - 4:00 p.m. PST OR 9 a.m. - 5:00 p.m. PST
propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients activer des ides et des solutions afin de profiter d'un nouveau monde d'opportunits. Nous sommes une quipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amrique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde rel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une socit du groupe Allegis.

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.