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Teksouth is seeking skilled help desk personnel to provide technical support onsite at Warner Robins AFB, GA. Candidates must have an active secret clearance.
The Help Desk Specialist will answer, evaluate, and prioritize incoming telephone, voicemail, and e-mail communication, as well as in-person requests for assistance from users experiencing problems with supported AFRC FM software, networking, and other application-related technologies.
You will support Air Force Reserve Command (AFRC) military and civilian personnel by utilizing the necessary tools to ensure service interruptions to customers and service requests are resolved quickly and efficiently.
Service Desk Team members will provide multi-tiered customer service:
Tier 0 (Customer self-service)
Tier 1 (Basic knowledge-based troubleshooting)
Tier 2 (Intermediate knowledge-based troubleshooting)
NOTE: Some weekend work (once monthly) will be required in support of military reservists with their UTA weekends and other AFRC-related activities.
NOTE: Issues beyond the scope of Tier 2 troubleshooting will be escalated to system/database/application administration (Tier 3/4) as needed. Further escalation to vendors and/or infrastructure providers may be required.
RESPONSIBILITIES
Investigates and resolves software and hardware problems of computer users by performing the following duties that consist of, but are not limited to:
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS
Teksouth is an employee-owned company. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, a 401(k) match, and paid time off.
Teksouth values and engages the diversity of its teammates, customers, and business partners.
EOE race/color/sex/sexual orientation/gender identity/disability/vet
www.teksouth.com
Full Time
IT Outsourcing & Consulting
$61k-77k (estimate)
05/26/2024
06/22/2024
teksouth.com
GARDENDALE, AL
100 - 200
1982
Private
STEPHEN WILSHER
$10M - $50M
IT Outsourcing & Consulting
Teksouth is a SaaS-based firm that provides data integration and information management support solutions for businesses.
The job skills required for Help Desk Specialist include Help Desk, Service Desk, Troubleshooting, Technical Support, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.
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