ROLE OVERVIEW:

You will be responsible for overseeing each installer (subcontractor) and ensuring each flooring installation is completed within the customers’ expectations.

KEY RESPONSIBILITIES AND DUTIES:

• Management of installers including performance, recruiting, and relations.
• Lead, manage, and train installers to beat customer expectations and perform at the highest level of performance.
• Oversee installer schedules, labor quotas, and workload distribution. (With assistance from dedicated team members)
• Confirm work is completed for each installation.
• Provide quality control to the installers by going out and visiting them during the installation.
• Point of contact for on the day of installation related issues. (With assistance from dedicated team members)
• Handling and reducing customer escalations as it pertains to your role.
• Reduce and maintain expenses generated from customer compensation and installers.
• Loading out installers by using a forklift if the warehouse manager is out of the office.
• Overseeing 2 locations, one in Pittsville, MD and the other in Dover, DE.

QUALIFICATIONS:

• 3 years of management experience.
• 3 years of customer service experience.
• Experience in using outlook, word, and excel.
• Flooring installation and product knowledge
• Prior experience managing subcontractors or something alike.
• Must be willing to operate a forklift as needed.

WHAT IS PROVIDED:

• Health benefits
• Paid time off
• Bonuses
• Company iPhone, laptop, and equipment
• Compensation for fuel and vehicle usage

Day range:

• Monday to Friday
• Weekends as needed

Experience:

• contractor management: 5 years (Preferred)

Ability to Relocate:

• Relocate before starting work (Required)

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Pittsville, MD 21850 (Required)

Ability to Relocate:

• Pittsville, MD 21850: Relocate before starting work (Required)

Work Location: In person