Position : Consumer support specialist

Location : 4487 Columbia Rd #102, Augusta, GA 30907 (Onsite from day 1)

Type : Contract

Responsibilities :

· Provide high touch customer care for all of our clients’ Consumer banking customers.

· Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc.

· Provide escalation support for Tier 1/Tier 2 Shared Resources team.

· Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers.

· Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services.

· Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services.

· Partner with client onboarding specialists including assistance with customer onboarding and documentation requests.

· Abide by our client’s policies, procedures, and regulatory compliance guidelines.

· Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines.

· Utilize unique specialized skills as needed per direction of management.

· Provide exceptional client experience.

Qualifications :

· Preferred 3 years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended.

· General working knowledge of all applicable banking laws and regulations

· Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.

· Strong oral presentation and training delivery skills in-person and over the phone required

· Excellent problem-solving, analytical and critical thinking skills

· Demonstrated ability to influence and establish positive working relationships across the organization required

· Results oriented in a high-performance team environment

· Self-starter and ability to multi-task in a fast-paced environment

· Outstanding organization and effective time management skills

· Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)

· Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours.

Job Type: Contract

Pay: From $18.00 per hour

Expected hours: 40 per week

Shift:

• Morning shift
• Night shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Augusta, GA 30907: Relocate before starting work (Required)

Work Location: In person