Overview

Location: St. Louis, MO/Springfield, VA

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.

Are you ready to test your abilities as a Service Delivery Manager and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.

Responsibilities

What you get to do every day:

• Build and maintain customer relationships and ensure customer satisfaction for specific mission area's supporting numerous customer programs across the agency.
• Responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers' future IT needs roadmaps.
• Serve as the primary POC for our customer base.
• Interface with various stakeholders to include: engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program
• Strong customer service and communication skills, be organized and comfortable with public speaking and briefing
• Be proactive and proficient at out of the box problem solving

Qualifications

Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Education/Experience:

• Requires Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience
• 5 years of experience

Required Skills

• Understanding of the NCE/NCW mission and experience with GEOINT systems
• Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
• Must demonstrate familiarity (technical and performance requirements) with existing customer IT systems and segments
• Experience in systems engineering and roadmap development in support of customer initiatives and requirements
• Understands the "why" behind the customer needs and can clearly articulate it to others
• Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner
• Excellent troubleshooting and problem-solving skills involving large, complex systems
• Possess strong analytical, organizational, and decision-making skills
• Excellent verbal and written communication skills

• Skilled in working with Federal customers in classified areas

What is ideal?

• Experience in systems engineering and roadmap development in support of customer initiatives and requirements
• SharePoint Design
• Microsoft Office Products (Excel, PowerPoint, Project, Word)
• Service /ServiceNow (Service Request and Analytics modules)
• Project Management/Agile experience
• Experience in technical operations at DOD agencies, particularly NGA and DIA

What you can expect from us

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.