Service Delivery/Customer Engagement Manager

Own your opportunity to make a personal impact as a Service Delivery/Customer Engagement Manager supporting our intelligence customer. At Blackspoke, your work will ensure today is safe and tomorrow is smarter through meaningful contributions and customer satisfaction.

What you will be working on:
As the Service Delivery/Customer Engagement Manager, you will:

• Build and maintain customer relationships and ensure customer satisfaction.
• Manage customer issues, requests, initiatives, metrics, and projects.
• Track and understand customers' future IT needs and roadmaps.
• Serve as the primary POC for customer base.
• Interface with stakeholders, including engineers, government and senior leadership, vendors, and other departments.
• Provide strong customer service and communication skills.
• Be organized and comfortable with public speaking and briefing.
• Proactively solve problems and manage customer expectations.

What you will bring to us (Must):

• BA/BS degree.
• 5 years of related experience.
• TS/SCI clearance.
• Understanding of the NCE/NCW mission and experience with GEOINT systems.
• Highly organized with a customer and partner-centric approach.
• Familiarity with customer IT systems and segments.
• Experience in systems engineering and roadmap development.
• Ability to communicate technical issues in a non-technical manner.
• Strong analytical, organizational, and decision-making skills.
• Excellent verbal and written communication skills.

Would be nice if you bring the following (Highly Desired):

• Experience with SharePoint Design, Microsoft Office Products (Excel, PowerPoint, Project, Word), and Service /ServiceNow.
• Project Management/Agile experience.
• Requirements Management experience.
• Supervisory experience.

What you will get:

• The opportunity to work on critical, high-impact projects that contribute to national security.
• A high-growth environment with numerous opportunities for professional growth.
• A collaborative team environment that values innovation and efficiency.
• A competitive benefits package that underscores our commitment to attracting and retaining top talent.

Location: Springfield, VA / St. Louis, MO
US Citizenship Required