Overview

Location: St. Louis, MOSecurity Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**Shift Hours: Wednesdays - Saturdays 5:30PM - 5:30AM (with alternating Wednesdays off)Certification: Must have current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec CE, SSCP) or higher. teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. Are you ready to test your abilities as Systems Administrator (Operations 24x7 Support) in a sophisticated enterprise exploitation environment? Join a dedicated team supporting the UDS contract at NGA.

Responsibilities

What you get to do every day:

• Responsible for delivering, supporting and providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 large-scale network, system, application, service and business activity network operations environment located both on premise and in the cloud.
• Responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services.
• Additionally, this role is responsible for establishing, managing and maintaining standards, monitoring, and security items related to infrastructure.
• This position involves the deployment and support of the tools the company uses to monitor the network, systems and applications.
• This position requires familiarity with the network architecture and with supported applications within the Data Center environment.
• Applies extensive technical expertise and has full knowledge of other related disciplines.

• Infrastructure monitoring and validation of infrastructure components

• Infrastructure security monitoring, validation, and log review activities across all infrastructure elements

• Responsible for server configurations, monitoring, and security of physical and virtual servers and related infrastructure

• Responsible for network configuration and compliance monitoring of cloud-based systems

• Provide support and management of backup, disaster recovery, and related applications

• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.

• Provide accurate, timely, and professional documentation on all supported issues.

• Provide a high level of professionalism and customer service.

• Follow up on all incidents in a timely and professional manner.

• Quickly identify and escalate high-priority issues.

• Accurately triage/assign/escalate tickets per standard operating procedures.

• Efficiently and accurately, resolve all assigned incidents.

• Identify and document incident resolution and support knowledge.

• Complete all assigned duties in a timely and accurate manner.

• Adhere to the schedule and have dependable attendance.

• Maintain documentation

• Interacts with users on a daily basis to assist with functionality and provide situational awareness of ongoing issues.

• Network configuration and compliance monitoring of cloud-based systems

• Maintains current knowledge of relevant technologies as assigned

• Participates in special projects as required

Qualifications

Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Shift Hours: Wednesdays - Saturdays 5:30PM - 5:30AM (with alternating Wednesdays off)

Education/Experience: Requires AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred or the equivalent combination of education, technical certifications or training, and work experience; 5 years of related experience

Certification: Must have current 8570 IAT II Level Certification (CNA-Security, GICSP, GSEC, Sec CE, SSCP) or higher.Required Skills:

• Technically competent in server administration (Windows/Linux)

• Knowledge of the principles, methods, and techniques used in sever (virtual & physical), network, database, cloud services, storage system administration and support.

• Knowledge of related hardware and software i.e. Server (Physical/Virtual), Operations systems (Windows OS 2012/2016, Unix/Linux), Cisco, and Microsoft products.

• Knowledge of basic networking principles (routing, DNS, etc.) and/or system administration (perfmon, services, software installation, etc.) desired.

• Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. BMC BEM/SIM/BPPM, HP NNM, CA eHealth, Splunk, Nagios etc. Splunk) and ITSM suites (ServiceNow, Remedy) desired

• Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must

• Ability to handle multiple complex task and prioritize in a fast-paced environment

• Ability to adapt quickly to changes in priority

• Strong analytical skills and ability to think critically that facilitate expedient problem solving

• Must be able to work in a stressful environment

What is ideal?

• Relevant technical certifications preferred (A , Network , Server Administration, etc.)

• Familiar with ITIL (certification preferred)
• Intelligence Community Experience preferred

What you can expect from us

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.

teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.