Description

• Plan, organize, and establish objectives and goals for duties assigned.
• Work with sales staff developing leads, sales efforts, and promoting departments services.
• Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
• Review estimates, inspections, letters, scopes, proposals, and invoices for service work
• Purchase materials as necessary and maintain department inventory, price material inventory slips.
• Monitor and teach subordinates.
• Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval.
• Review employees according to established Tecta policies
• Maintain open lines of communication with the customers, management and employees.
• Liaison with all other departments as needed.
• Determine/establish training of any kind that best fits the needs of the employees and the business model.
• Handle all day-to-day service department business including review of daily timecards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff.
• Develop and execute a personal/regional sale plan.
• Ensure that customer service needs are exceeded.
• Assist in collection of past due accounts receivable for service-related work.
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed.
• Issue proposals for service related work.
• Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
• Report on monthly financials.
• Review performance of existing service personnel (field and office) on a regular basis
• Ensure that field personnel are fully trained in order to perform their job at a high-level Schedule safety/ material/ procedure trainings as needed
• Review and set the daily service schedule.
• Answer phones and e-mails
• Meet with customers as needed.
• Maintain the highest level of morale possible by example.
• Perform other tasks or duties as assigned.

• Roofing industry knowledge or experience
• Must be able to sell, estimate and develop new business.
• Able to read blueprints and understand specifications.
• Proficient in Microsoft applications including Excel/Word/PowerPoint
• Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals.
• Ability to professionally manage existing and new accounts and a TEAM / department of 10 /- individuals.
• Solid verbal, written, interpersonal and listening skills.
• Ability to speak, read and comprehend instructions, short correspondence, and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization.
• Respond to calls within 24 hours.
• 3 years' experience in roofing, construction, or related field
• Knowledge of business and management principles