Manages the service staff to effectively meet customer requirements and minimize service related expenses. Assigns jobs within the service center and dispatches road and fleet service according to customer requests or established requirements. Makes recommendations for hiring, firing and disciplining of service techs. Trains service technicians and conducts new hire orientation; schedules other training as required. Ensures that company policies are being followed with regard to safety, DOT and established operating procedures. May require a bachelor's degree in area of specialty and 4-6 years ... experience with extensive knowledge of auto repair and shop management skills, including scheduling, inventory purchasing, expense control and customer service. Typically reports to a store manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Typically requires 3-5 years experience in the related area as an individual contributor.More Show Less
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JOB DESCRIPTION AND RESPONSIBILITIES. . Responsible for Road Service Call Center calls and managing all outside PM s and repairs. . Establish and monitor department KPI s and individual metrics continual improvement in productivity and customer service. . Review and approve high value and/or major repair estimates to ensure suggested repairs meet acceptable industry standards and that all applicable manufacture warranties have been applied. . Rev...
JOB DESCRIPTION AND RESPONSIBILITIES. . Direct responsibility for Road Service Call Center in facilitating and managing all outside PM s and repairs. . Lead team of service technicians establishing policy, procedures, and clarification when questions arise. . Lead daily department activity ensuring the volume of work produced meets or exceeds company standards and ensures customer satisfaction. . Establish and monitor department KPI s and individ...
