Essential Functions

• Responsible for managing a team of technicians and supervisors responsible for configuring and deploying technology products.
• Forecast production scheduling, staffing requirements, and other business components to ensure service operation is positioned to fulfill customer orders to service level agreements and project deployment schedules.

• Participate in the design and implementation of systems to enhance revenue and operating efficiency.

• Responsible for tracking and managing customer owned inventory.
• Assist with recruiting, interviewing, and hiring.
• Track and regularly analyze key performance indicators for efficiency and quality in the department. Implement or suggest operational efficiencies based on data analysis.
• Lead team members through continuous improvement lifecycle.
• Plan and participate in employee engagement events.
• Coordinate with support groups including, but not limited to, sales, marketing, human resources, finance, procurement, IT, and maintenance.

Qualifications

• BS or 3 years’ experience leading a team of greater than 10 individuals.
• Experience in an ERP (NetSuite preferred) is ideal.
• Familiarity with Android, IOS, and windows-based technology platforms.

• Proficient in Microsoft Windows OS. Also have experience in Microsoft Office applications ie: Word and Excel

• Excellent analytical, problem solving and organizational skills.
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people.
• Ability to work independently and handle multiple projects.
• Ability to take and pass a background check.

Performance Requirements

• Must be able to work flexible hours as needed.
• Must be able to clearly and confidentially communicate with TruWest employees and other stakeholders.
• Must adhere to all TruWest Values at all times.

Physical Requirements

• Must be able to remain in a stationary position 75% of the time.
• Must be able to access work locations.
• Must be able to stoop, stand, walk, bend, and stay upright to perform work.
• Must be able to visually read written and digital information.
• Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures.
• Must be able to receive detailed information through oral communication.