6 IT Systems Technician Jobs in Montgomery, AL
Technocore360 is Hiring an IT Systems Technician Near Montgomery, AL
Title: IT Systems Technician
Location: 100 N Union St, Montgomery, AL, 36104
Duration: 6 months of contract with possible conversion to merit
Position Description:
- Serve as the 1st Point of Contact for clients and customers at Department of Finance.
- Perform general troubleshooting with customer via phone contact.
- Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system.
- Route unresolved tickets to appropriate Tier 2 staff.
- Follow-up and update clients/customers and internal teams as appropriate.
- Follow, review, and update all Service Desk procedures.
- Limited systems administration work.
- Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities.
- Resolve, escalate and track customer service tickets through to resolution.
Skills Required:
- 1 year Service/Help Desk experience.
- General knowledge of troubleshooting and Tier 1 application support.
- Great customer service skills.
- Excellent communication skills both written and verbal.
- Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.).
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy.
- Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up.
Skills Preferred:
- Preferred/Bonus: Knowledge of Ivalua Procurement application.
- Knowledge of CGI Advantage application.
- Knowledge of CGI HRM application.
- Experience with support or configuring ERP style applications.
- Two years of experience in troubleshooting and installing business and/or Government applications software.
Experience Required:
- 1 year Service/Help Desk experience.
- 1 year knowledge of troubleshooting and Tier 1 application support.
Education Required:
- High school diploma with 1 year troubleshooting software (IT Tech) Preferred 1 year of credit from an accredited college or technical school in the field of Information Systems.
Job Type: Contract
Pay: $23.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
Work Location: In person
Job Summary
Contractor
$40k-49k (estimate)
04/07/2023
09/12/2024
The job skills required for IT Systems Technician include Troubleshooting, Customer Service, Help Desk, Service Desk, Communication Skills, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Systems Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Systems Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Systems Technician positions, which can be used as a reference in future career path planning. As an IT Systems Technician, it can be promoted into senior positions as a PC Maintenance Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Systems Technician. You can explore the career advancement for an IT Systems Technician below and select your interested title to get hiring information.
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