Position: Project Manager

Duration: 3 Months- can be Extended After September Fiscal Year

Location: Montgomery, Alabama (Onsite from Day 1)

Project Description:

• Assist in creating and updating support tickets in ServiceNow.
• Help maintain all project documentation, templates, processes primarily in SharePoint.
• Coordinate with the technical team supervisors to prioritize tasks as needed to meet targets.
• Prepare and present oral and/or written technical reports and project presentations as needed.
• Gather Business and Reporting Requirements from various Stakeholders.
• Maintain various project tracking spreadsheets.
• Coordinate with training team to create a training plan and training materials.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Set and continually manage project expectations with team members and other stakeholders.
• Plan and schedule project timelines and milestones using appropriate tools.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and manage project dependencies and critical path.
• Responsible for tracking project issues/resolutions and coordinating with software vendors and/or team members for resolution/feedback.
• Supports project closure activities to include final reporting, lessons learned, knowledge transfer, and project document archiving.

Skills Required:

• Technically competent with various software programs, such as Microsoft Windows and Office 365, Excel, SharePoint, TEAMS.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• ServiceNow or Jira problem ticketing experience is a plus.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Reacts to project adjustments and alterations promptly and efficiently.
• Must be able to learn, understand, and apply new technologies.
• Familiarity with project management software, such as Microsoft Project.
• Demonstrated experience in personnel management.

Experience Required:

• 5 years direct work experience in a project management capacity, including all aspects of process development and execution.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.

Education Required:

• College degree in the field of Business or IT.

Desired:

• Certifications in PMP