Position Description: Assist in creating and updating support tickets in ServiceNow. Help maintain all project documentation, templates, processes primarily in SharePoint. Coordinate with the technical team supervisors to prioritize tasks as needed to meet targets. Prepare and present oral and/or written technical reports and project presentations as needed. Gather Business and Reporting Requirements from various Stakeholders. Maintain various project tracking spreadsheets. Coordinate with training team to create a training plan and training materials. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with project stakeholders on an ongoing basis. Set and continually manage project expectations with team members and other stakeholders. Plan and schedule project timelines and milestones using appropriate tools. Delegate tasks and responsibilities to appropriate personnel. Identify and manage project dependencies and critical path. Responsible for tracking project issues/resolutions and coordinating with software vendors and/or team members for resolution/feedback. Supports project closure activities to include final reporting, lessons learned, knowledge transfer, and project document archiving.

Skills Required: Technically competent with various software programs, such as Microsoft Windows and Office 365, Excel, SharePoint, TEAMS. Strong written and oral communication skills. Strong interpersonal skills. ServiceNow or Jira problem ticketing experience is a plus. Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. Reacts to project adjustments and alterations promptly and efficiently. Must be able to learn, understand, and apply new technologies. Familiarity with project management software, such as Microsoft Project. Demonstrated experience in personnel management.

Experience Required: 5 years direct work experience in a project management capacity, including all aspects of process development and execution. Experience at working both independently and in a team-oriented, collaborative environment is essential.